Returns Policy

We guarantee to refund any item you are not completely happy with providing you request a Return Authorisation Number within 7 days of receipt and the item is returned to us in a sealable condition within 14 days of the item being received. Refunds will be credited to your original method of payment. Please note that items must be returned with the swing ticket intact and still attached to the garment. You will have to pay for your own postal cost for all refunds requested that you wish to return back to us.

Please note that we do not accept returns on Barry M products, Hair Accessories or Earrings. All other accessories are only returnable with the orginal packaging.

HOW TO RETURN AN ITEM?

To return an item, log into your account, view the order using the "Complete Orders" link in My Account menu. Then Click the Return Item(s) button. We will then email you to confirm that this has been received and a unique authorisation number will be issued (If you have not received the email, please check it has not been filtered in to your junk or spam mail folder). Write this number in LARGE capital letters on the outside of your package along with your name and address. Due to the above procedure we DO NOT use a RETURNS SLIP.

Please note that if the above information is not clearly visible, your package will not be accepted at our warehouse.

Once you have been allocated your unique return authorisation number (RAN) you have 14 days to return the item, again if your returned item is received after the 14 days have expired your package will not be accepted.

All returns should be sent to:

LOVE

(HOLBORN STUDIOS)

49-50 EAGLE WHARF ROAD

LONDON

N1 7ED

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed. 

 

PLEASE NOTE THAT YOU MAY ONLY RETURN THE ITEM ONCE YOU HAVE RECEIVED NOTIFICATION BACK

 

We highly recommend that you send packages via Royal Mail Recorded Delivery or any other service that offers a tracking service, as the package is not our responsibility until it reaches us. Please note that we do not refund postage costs for returned items.

Upon receipt of the item in our warehouse and inspection confirms the goods are returned as sold the refund will be processed. Please note that it may take 2-3 working days for the refunds to show in your account and will show on your statement as a credit from LOVE. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us at customer.service@inlovewithfashion.com.

If items are not found in the original condition that they were sent then they will be sent back to you.

For all exchanges we will try to complete your request however if this cannot be completed then we will also refund your purchase.

Please note that this does not affect your statutory rights.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Standard Delivery for £4.00 per order for UK destinations including Northern Ireland, Channel Islands, IOM and Northern Scotland (Please allow 2-5 working days). Our carrier for this service is YODEL- (delivered between 7am and 9pm).

Next Working Day Delivery for £7.00 per order for UK destinations excluding Northern Ireland, Channel Islands, IOM and Northern Scotland. This option is only available from Monday to Thursday for all orders received by Midday. Our carrier for this service is DPD - (delivered between 9am and 5pm) and will require a signature. Any orders made after Midday will be classed as the following day's, next day delivery.

Southern Ireland for £15.00 per order. This option is only available from Monday to Thursday for all orders received by midday. Our carrier for this service is Royal Mail until your package reaches Ireland whereby the responsibility passes to the Irish National Post Service.

Next Day Saturday Delivery for £14.00 per order for UK destinations excluding Northern Ireland, Channel Islands, IOM and Northern Scotland. This option is only available on orders recieved by Midday on Friday. Our carrier for this service is DPD - (delivered between 9am and 5pm) and will require a signature. Any orders made after midday on Friday will be classsed as a Monday delivery.

Please note that orders under £10 do not qualify for free shipping and a standard cost of £2 will be charged.

 

Please note that we do not dispatch orders on Saturday or Sunday.

We always aim to ship to you within 1-3 working days of your payment being received.

 

Any orders placed on a Saturday will not be processed until the following Monday and then delivered to you the next working day.

 

International Standard Deliveries:

 Your order will be shipped from the UK by Royal Mail or DPD. Track your order on Royal Mail website if the tracking number starts with LFxxxxxxxxxGB or RFxxxxxxxxxGB: Royal Mail.

Please note that estimated delivery time will be stated after you have chosen the shipping address.

Please note that DPD do not provide a Tracking number to track your order with. You will receive a conformation email once your order has been shipped and if you do-not receive your order within the expected time plaese contact customer services: customer.service@inlovewithfashion.com

International Air Express Service ONLY

(Prices below are for International Air Express deliveries only, not standard delivery prices.)

Weight	Zone	Cost	Transit Time
1 Item	1 and 2	£15.00	2-3 working days
Up to 3 Items	1 and 2	£20.00	2-3 working days
3 items and Over	1 and 2	£25.00	2-3 working days
1 Item	3	£20.00	2-5 working days
Up to 3 Items	3	£25.00	2-5 working days
3 Items and Over	3	£30.00	2-5 working days
1 Item	4	£20.00	2-5 working days
Up to 3 Items	4	£30.00	2-5 working days
3 Items and Over	4	£40.00	2-5 working days
1 Item	5	£20.00	2-4 working days
Up to 3 Items	5	£25.00	2-4 working days
3 Items and Over	5	£35.00	2-4 working days
1 Item	6	£25.00	2-4 working days
Up to 3 Items	6	£30.00	2-4 working days
3 Items and Over	6	£35.00	2-4 working days
1 Item	7	£20.00	3-5 working days
Up to 3 Items	7	£25.00	3-5 working days
3 Items and Over	7	£40.00	3-5 working days
1 Item	8	£30.00	3-5 working days
Up to 3 Items	8	£40.00	3-5 working days
3 Items and Over	8	£60.00	3-5 working days
1 Item	9	£35.00	3-9 working days
Up to 3 Items	9	£50.00	3-9 working days
3 Items and Over	9	£75.00	3-9 working days

 

Zone 1 and 2: Belgium, France, Germany, Luxembourg, Monaco, Netherlands.

Zone 3: Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, Sweden, Faroe Islands.

Zone 4: Southern Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia.

Zone 5: USA.

Zone 6: Hong Kong, Norway, Switzerland, Singapore.

Zone 7: Bulgaria, Romania, Australia, Bahrain, Brunei, Canada, Israel, Indonesia, India, Iceland, Greenland, Croatia, Japan, Malaysia, Thailand, South Africa, Russia, UAE.

Zone 8: Antigua, Argentina, Brazil, Chile, Egypt, Costa Rica, Colombia, Jordan, Kuwait, Mexico, New Zealand, Turkey, Taiwan, South Korea, Ukraine.

Zone 9: All other countries